The PBXL Support process operates in the following manner:

1. An inquiry is received from a customer’s technical point of contact, or administrative point of contact via phone or e-mail.
2. A support ticket, with a unique identifying ID is opened, to facilitate both tracking and documentation of the issue.
3. E-mail is automatically sent to the registered point of contacts, as well as any other relevant personnel.
4. The ticket is classified internally as Discovery, which means it is has not been identified.
5. After identification, it will move to “Under Investigation”.
6. After resolution, you will receive a report explaining what the issue was, and what measures we have taken, if any, in preventing future occurrences.
7. After the issue is resolved, your account manager or other representative from PBXL will be in touch with you to confirm that your issue has been resolved to your satisfaction.

Report a Problem

If you are the technical or administrative contact, please feel free to call us or send e-mail to the address below. If you are not the technical or administrative contact, we can receive notification from you, but can make no user-specific changes to your account.

PBXL Support Line (Japan): 03-4550-1601
PBXL Support Line (International): +81-03-4550-1601
PBXL Support E-mail: support@pbxl.jp

End User Education

For access to handsets user guides, quick reference cards, and online tutorials please send a request to support@pbxl.jp or contact your account manager.