Services
PBXL delivers phone systems and more – we are the one-stop-shop for business communications
Take Your Phone System into the Cloud!
What is cloud and why do you care? Cloud telephony is quick, easy, and affordable for any size business. PBXL’s fully managed solutions greatly reduce the costs, responsibilities, and risks of traditional phone systems. PBXL makes communicating quick and easy as we provide everything you need in one simple package – with one bill and one support contact.
Cloud Phone System
Communications Manager
This is where it all starts. Whether you are using our data-center hosted solution or prefer to deploy a dedicated phone system the communications manager is the backbone of our system. This contains the software necessary to complete advanced telephony tasks and configurations… luckily, that is all you need to know, as it is fully managed by PBXL engineers.
Equipment
PBXL partnered with Cisco Systems because they provide the best in telephony and networking equipment. Cisco is number one in security, functionality, and worldwide market share… plus the phones look great! Cisco allows for advanced telephony options to be packaged in a simple user interface (English and Japanese). Cisco routers and switches allow for advanced networking options, top quality voice, and less cords in the office.
Management
There is a lot to keep up with regarding communications. On top of your phones and phone system, you have internet, lines, numbers, calling charges, and more. PBXL is here to help! We will handle all of your communications services in one package. Furthermore, we typically will save our customers money by bundling everything together and doing the carrier negotiation for you.
Support
Often times companies will sell you a phone system and then expect to start making money with support and maintenance contracts. These hidden charges include on-site training, broken hardware replacement, support requests, warranties and more. PBXL hosted telephony pricing includes everything so you will never need to worry about calling the IT guy or spending 40,000 yen to replace a phone.
Core Services
Cloud Telephony – Hosted Services
PBXL’s, data center hosted telephony offering provides everything your company needs to communicate. Our service includes phones and support for your office while keeping the big hardware where it should be… out of your way. PBXL launched the first hosted solution in Japan in 2006 and we have recently expanded to over 100 hosted customers across Asia.
Managed Telephony – Dedicated Services
Often times, companies choose to deploy a dedicated communications manager for systems integration and advanced customization. PBXL will work with your company to purchase and deploy your phone system. We are also available for support, training, and management if outsourcing is your best option. PBXL has been assisting companies with dedicated telephony solutions for the past five years.
Carrier Services
Whether you are deploying a dedicated or hosted solution you can further integrate by using PBXL carrier services and internet. We can provide your company with the numbers and capacity you need at a price you can afford. Additionally, we provide high-speed internet, FLETS, and networking equipment. Let us save you time by reducing 4 or 5 different communications bills and contacts into a single, consolidated service.
- High speed internet services
- NTT flets line – included with internet
- Static IP address – included with internet
- Carrier services – voice rates
- Dial-in numbers, data lines (BRI/PRI)
- Unlimited calling plan – optional
- Fax and analog connectivity
Additional Services
Cloud-call Center
PBXL has launched a complete call center solution that can work with our service or as a stand-alone service option. Our cloud-call center includes advanced call center functions such as call recording, live monitoring, and computer telephony integration.
Audio and Web Conferencing
Easy access and worldwide availability are two characteristics of PBXL conferencing services. Whether you need audio, web, or both we can provide your business with a worldwide solution that supports over 100 simultaneous users with excellent voice quality and conference mediator options.
CRM and ERP Integration
PBXL can help you find the tools and development materials you need to add features such as click-to-dial, screen pops, call logs, and automatic data retrieval to your business systems.
