Case Studies
PBXL’s stated goal: More, Happy Customers. Or is it More Happy Customers? Whichever–we want you to be SuperSatisified with our services.
Global Fortune 500 Company
Install of 20 seats → Growth to 50 within three years
Unique Customer Needs
• Rapid installation
• Robust reliable telephony solution
• All Japanese environment and support
• Overseas head office IT in English
• Integration with data network
• Mobility on calls within the office
PBXL Addressed those needs with
• Failover to ISDN redundant connection
• Quick setup
• Bilingual install delivery and support team
• VLAN consulting & network planning with IT team
• Wireless phones
Projected 28% TCO savings = 4M yen (US$36,000)
Migration for Prominent Executive Search Company
Install of 48 seats → Growth to 90 within three years
Unique Customer Needs
• Existing analog PBX at limit
• Expansion planned in Tokyo and new office in Osaka
• Keep existing phone numbers
• Reduce spending on calling
• Short-term horizon
• No large capital expenditure
PBXL Addressed those needs with
• Reduced phone lines and routed inbound calls over remaining lines
• Outbound calls through PBXL at reduced rates
• New office incorporated with free inter-office calling
• 2 year term rather than being locked in to PBX purchase
• No hardware costs in either office
• Currently considering PBXL for use in main Tokyo office
Projected 36% TCO savings = 6M yen (US$55,000)
Small office
Install of 48 seats → Growth to 90 within three years
Unique Customer Needs
• Existing analog PBX at limit
• Expansion planned in Tokyo and new office in Osaka
• Keep existing phone numbers
• Reduce spending on calling
• Short-term horizon
• No large capital expenditure
PBXL Addressed those needs with
• Reduced phone lines and routed inbound calls over remaining lines
• Outbound calls through PBXL at reduced rates
• New office incorporated with free inter-office calling
• 2 year term rather than being locked in to PBX purchase
• No hardware costs in either office
• Currently considering PBXL for use in main Tokyo office
Projected 36% TCO savings = 6M yen (US$55,000)
Portable office
Office Fire!
Unique Customer Needs
• Receive and make calls
• Two months without office
• Keep phone numbers after relocation
• Low cost of move
PBXL Addressed those needs with
• With one call to PBXL we forwarded other numbers to cellphones
• Softphones on notebook PCs of management
• Customer kept their phone numbers at serviced office and new office
• Low cost of reinstallation
Cost savings = business as usual
Multi-site total outsourced telephony solution
Unique Customer Needs
• Nine sites in all the major cities in Japan
• Needed to own infrastructure
• Wanted to make moves and changes locally
• Wanted help with complex issues
• Wanted integration with overseas network
• Ease of scalability
PBXL Addressed those needs with
• Enterprise-wide installation incorporating multiple sites
• Hosted in secure data center with failover availability option
• Ability to self-manage
• Included OS upgrades, hardware warranty, replacements
• Low cost of moving and easy portability
• Trunking of lines to integrate with overseas network
