Case Studies

PBXL’s stated goal: More, Happy Customers. Or is it More Happy Customers? Whichever–we want you to be SuperSatisified with our services.

Global Fortune 500 Company

Install of 20 seats → Growth to 50 within three years

Unique Customer Needs

• Rapid installation
• Robust reliable telephony solution
• All Japanese environment and support
• Overseas head office IT in English
• Integration with data network
• Mobility on calls within the office

PBXL Addressed those needs with

• Failover to ISDN redundant connection
• Quick setup
• Bilingual install delivery and support team
• VLAN consulting & network planning with IT team
• Wireless phones

Projected 28% TCO savings = 4M yen (US$36,000)

Migration for Prominent Executive Search Company

Install of 48 seats → Growth to 90 within three years

Unique Customer Needs

• Existing analog PBX at limit
• Expansion planned in Tokyo and new office in Osaka
• Keep existing phone numbers
• Reduce spending on calling
• Short-term horizon
• No large capital expenditure

PBXL Addressed those needs with

• Reduced phone lines and routed inbound calls over remaining lines
• Outbound calls through PBXL at reduced rates
• New office incorporated with free inter-office calling
• 2 year term rather than being locked in to PBX purchase
• No hardware costs in either office
• Currently considering PBXL for use in main Tokyo office

Projected 36% TCO savings = 6M yen (US$55,000)

Small office

Install of 48 seats → Growth to 90 within three years

Unique Customer Needs

• Existing analog PBX at limit
• Expansion planned in Tokyo and new office in Osaka
• Keep existing phone numbers
• Reduce spending on calling
• Short-term horizon
• No large capital expenditure

PBXL Addressed those needs with

• Reduced phone lines and routed inbound calls over remaining lines
• Outbound calls through PBXL at reduced rates
• New office incorporated with free inter-office calling
• 2 year term rather than being locked in to PBX purchase
• No hardware costs in either office
• Currently considering PBXL for use in main Tokyo office

Projected 36% TCO savings = 6M yen (US$55,000)

Portable office

Office Fire!

Unique Customer Needs

• Receive and make calls
• Two months without office
• Keep phone numbers after relocation
• Low cost of move

PBXL Addressed those needs with

• With one call to PBXL we forwarded other numbers to cellphones
• Softphones on notebook PCs of management
• Customer kept their phone numbers at serviced office and new office
• Low cost of reinstallation

Cost savings = business as usual

Multi-site total outsourced telephony solution

Unique Customer Needs

• Nine sites in all the major cities in Japan
• Needed to own infrastructure
• Wanted to make moves and changes locally
• Wanted help with complex issues
• Wanted integration with overseas network
• Ease of scalability

PBXL Addressed those needs with

• Enterprise-wide installation incorporating multiple sites
• Hosted in secure data center with failover availability option
• Ability to self-manage
• Included OS upgrades, hardware warranty, replacements
• Low cost of moving and easy portability
• Trunking of lines to integrate with overseas network