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Hayashi Partners (formerly Comites Asia LLC) is a retained executive search company established in Tokyo by Waichiro Hayashi. In 2007, Hayashi Partners decided to use PBXL’s Cisco based cloud telephony solution due to both the high degree of service quality and the flexibility for future expansion.

Challenges

Hayashi Partners was so dissatisfied with their legacy PBX that, despite having to buy out the remainder of their lease, they decided they needed a better system. The legacy PBX vendor, like any typical large company, had very little room for flexibility and no customized support options. Hayashi Partners found themselves in a difficult situation because they were in the process of relocating and merging offices, and needed the phones and numbers to move with them without costing the company a fortune.

Solutions

Hayashi Partners chose PBXL’s Cloud Telephony offering because it was flexible, scalable and a fully managed service.

Flexibility and Scalability: As a cloud based solution, it was easy for Hayashi Partners to expand, relocate and integrate remote workers. With most additions completed within a week and changes within a day, PBXL’s service was a completely different customer experience than a typical “buy-the-box” customer experience.

Fully Managed Service: For smaller companies without a dedicated IT department, there can be a lot of headaches when deploying any telephony solution. As telephony is a business critical service, Hayashi Partners needed a full service, completely dependable solution without spending millions of yen. PBXL’s monthly service model that bundles hardware, software, phone lines, phone numbers and other telephony related services together into one simple package ensured that the entire process was simple and smooth, with a single responsible party.

Results

With an increase in business, Hayashi Partners added a second Tokyo office. PBXL was able to seamlessly integrate the offices together, providing both VPN interconnectivity and the capability of “follow-me” phone routing, letting one individual move freely between either of the offices without hurting productivity. Additionally, with PBXL’s full service solution, adding additional personnel was accomplished with a simple e-mail request, with setup in less than a week.

PBXL’s full service, scalable offering simplified office telephony related overhead, providing for a scalable, seamless solution that provides Hayashi Partners with substantial flexibility going forward. “Not only would I purchase PBXL’s service for my business again, I would also strongly recommend it for any small or medium sized business looking to set up offices within Japan.”

“We have had a great experience with PBXL. In fact, at one point, we outgrew our office, but did not want to take on long-term expenses by renting an office that might be more than our temporary growth needs. With PBXL, we were able to add another office without substantial hassle, and without purchasing an entirely new PBX. Then, one year later, we were able to merge our offices, return some of the redundant equipment, and continue using the service.
Waichiro Hayashi, Managing Partner